At DreamBet, the privacy and security of your personal data is our absolute priority. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Please read this document carefully before using our platform.
Six core data protection principles we uphold to ensure the privacy of every DreamBet member is fully safeguarded
All personal and financial data of DreamBet members is protected with 256-bit SSL encryption — the same technology used by major banking institutions in Malaysia. Your data will never be transmitted in unencrypted form across our network.
DreamBet has never and will never sell, rent, or trade members' personal data to any third party for marketing purposes. Your information belongs to you — we use it solely to enhance your experience on our platform.
The DreamBet Privacy Policy is fully aligned with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure every aspect of data collection and processing complies with applicable data protection laws in Malaysia.
As a DreamBet member, you have the full right to access, review, and correct the personal data we hold about you at any time. Simply contact our support team and we will process your request within 14 business days.
If you choose to close your DreamBet account, you may request the deletion of your personal data from our systems, subject to applicable legal record-keeping obligations. We respect your right to be forgotten.
In the event of any data security breach involving members' personal information, DreamBet is committed to notifying affected members within 72 hours — well beyond the minimum requirements under Malaysian law.
DreamBet ("we", "the platform", "dreambet.ws") deeply respects the privacy of every individual who uses our services. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information when you use the DreamBet platform.
This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and forms part of DreamBet's broader Terms & Conditions. By registering an account or using the DreamBet platform, you consent to the collection and use of your personal data as described in this Privacy Policy.
We are committed to ensuring your personal data is always processed lawfully, fairly, and transparently. If you have any questions or concerns about your privacy at any time, please do not hesitate to contact our Privacy Officer at support@dreambet.ws.
DreamBet collects various types of personal data to enable us to provide a quality, secure, and legally compliant service to our members in Malaysia. Below is a summary of the data we collect and its purpose:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | Identity verification (KYC), AML compliance |
| Contact Data | Email address, phone number, mailing address | Account communications, customer support |
| Financial Data | Bank account number, transaction records (RM) | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Account security, fraud prevention |
| Usage Data | Game records, betting history | Service improvement & responsible gambling |
| Cookie Data | Session cookies, preference cookies | Personalised user experience |
We only collect data that is strictly necessary for the stated purposes. DreamBet does not collect sensitive data such as medical information, religious beliefs, or the political views of our members.
Your personal data is collected through several channels: the account registration form, the KYC process, financial transactions via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, or ShopeePay, your interactions with the platform, and through cookies and tracking technologies used on our website.
DreamBet uses your personal data responsibly and only for legitimate purposes. Below are the primary purposes for which your data is used:
DreamBet takes our responsibility to protect your personal data seriously and does not share your information arbitrarily. However, in certain circumstances, we may need to share your data with the following parties:
DreamBet never selling, renting, or disclosing your personal data to advertisers, data brokers, or other third parties for marketing purposes without your explicit consent. All third parties who receive DreamBet member data are required to adhere to data protection standards equivalent to or higher than our own.
DreamBet continuously invests in the latest security infrastructure to protect our members' personal data. Key security measures we employ include:
256-bit SSL Encryption: All communications between your device and DreamBet's servers are encrypted using the latest TLS protocol, ensuring your personal and financial data cannot be intercepted by unauthorised parties.
Two-Factor Authentication (2FA): DreamBet offers 2FA options for member accounts to add an extra layer of security at login, especially when accessing from a new device.
24/7 Monitoring: Our security systems continuously monitor the platform for suspicious activity, unauthorised access attempts, and potential cybersecurity threats.
Data segregation: Sensitive financial data is stored separately from general profile data, in distinct server environments with strict access controls.
Regular security audits: DreamBet conducts regular security audits and penetration testing by independent cybersecurity experts to identify and address any vulnerabilities before they can be exploited.
While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You also play an important role in safeguarding your account — use a strong password and never share your login credentials with anyone.
DreamBet retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
Once the retention period expires, your personal data will be securely deleted or anonymised using methods that ensure it can no longer be linked to your identity.
DreamBet uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note, however, that disabling certain cookies may affect the functionality of some parts of the DreamBet platform.
As a DreamBet member residing in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA Malaysia):
To exercise any of the above rights, please contact the DreamBet Privacy Officer at support@dreambet.ws with the subject line "Personal Data Rights Request", including your full name and account number. We will respond within 14 business days.
DreamBet is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Should we discover that we have collected personal data from an individual under the age of 18 without proper parental or guardian consent verification, we will take immediate steps to delete that data and close the account in question.
DreamBet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.
Any material changes to this Privacy Policy will be communicated to members via:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the DreamBet platform after any changes take effect will be considered acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how DreamBet handles your personal data, please contact our Privacy Officer:
We also accept written complaints and are committed to investigating each one thoroughly and providing a satisfactory response. If you are not satisfied with our response, you have the right to escalate your complaint to the Personal Data Protection Commissioner of Malaysia.
All requests to access or correct personal data will be processed within 14 business days.
Financial records are retained for 7 years in accordance with Malaysian legal requirements. Active account data is retained for the duration the account remains active.
256-bit SSL, 2FA, 24/7 monitoring, and regular security audits by independent experts to keep your data secure.
The DreamBet Privacy Policy is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).